SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

 

DO YOU SHIP WORLDWIDE? WHAT IS SHIPPING FEE?

Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Shipping fee: 

 -  $75.01 and up: Free shipping

 -  $0.00 – $75.00: 4.99 USD to US and 3.99 USD to others.

 

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

 

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 2-3 Weeks
Canada, Europe 3-5 Weeks
Australia, New Zealand, Chile and others
3-4 Weeks

 

*This doesn’t include our 2-5 days processing time.
*All Paypal pending need 10 days for verify and process.

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you don't receive the tracking information within 7 days, please contact us.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-7 business days for the tracking information to be updated into online system. If there is still no information on your tracking code within 7 days since you receive it, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

TRACKING NUMBER POLICY

 

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

 

Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Crew Socks: 5-7 days after order processing.

Leather Tote Bags: 5-7 days after order processing.

Shoulder Handbags: 5-7 days after order processing.

Canvas Saddle Bags: 6-8 days after order processing.

Canvas Shoes: 6-8 days after order processing.

Slipon Shoes: 5-7 days after order processing.

Crew Socks: 2-4 days after order processing.

Sneakers: 5-7 days after order processing.

Womens Casual Shoes: 5-7 days after order processing.

Slippers: 5-7 days after order processing.

Backpack: 5-7 days after order processing.

High Heels: 7-9 days after order processing.

Bedding: 5-7 days after order processing.

Faux Fur Boots: 5-7 days after order processing.

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times

 

Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to your customer after their order is processed

Pillow Covers: 7 days after order processing.

Cloth Tote Bags: 7 days after order processing.

Crew Socks: 7 days after order processing.

Leather Tote Bags: 7-10 days after order processing.

Shoulder Handbags: 7-10 days after order processing.

Canvas Saddle Bags: 7-10 days after order processing.

Canvas Shoes: 7-10 days after order processing.

 Slipon Shoes: 5-7 days after order processing.

 Crew Socks: 2-4 days after order processing.

 Sneakers: 5-7 days after order processing.

 Womens Casual Shoes: 5-7 days after order processing.

 Slippers: 5-7 days after order processing.

 Backpack: 5-7 days after order processing.

 High Heels: 7-9 days after order processing.

 Bedding: 5-7 days after order processing.

 

Exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed you may request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

 

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. We is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

 

 

PACKAGE RETURNED TO SENDER - WRONG ADDRESS

If a package is returned to sender due to wrong Address Information, WE will not be held liable and compensation will not be granted by any form. Buyer should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

Lost Order – Wrong Address

WE will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

 

If you have any other questions, please contact us at: support@mockingjayshop.com and we will do our best to help you out.

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